Managing Efficiency-Related Change at the Institution

The Simple Keys to Effective Postsecondary Change Management

The following email Q&A is with Marian Burkhart, executive director of the office of technology services at the Lone Star College System. Burkhart presented at the recent EDUCAUSE conference in Orlando on the Trifecta Effect to institutional IT management, focused on bringing together the often divergent ends of governance, project management and strategic planning. She has kindly taken some time out to expand on that concept and to share her thoughts on some of the most important aspects of successful change management in the postsecondary context …

Learning analytics, active learning pedagogies, MOOCs and digital content of all kinds are catalyzing educational transformation. Institutional leaders are finding that managing change is an essential skill for leveraging these transformations. Effective change management efforts depend heavily on leaderships’ abilities to create campus buy-in and consensus, and all of this must be done in the context of the already complex environments in higher education …

The following interview is with Rob Thompson and Daren Hubbard of Wayne State University. Thompson and Hubbard spearheaded the development and rollout of Wayne State’s Academica, a single sign-on portal that allows institution-wide stakeholders access to the university’s various systems and services. In this interview, Thompson and Hubbard discuss the value of Academica, and explain how their team is managing change around the campus-wide rollout that’s …




Percentage of higher education support centers that are either downsizing or are in a hiring freeze as a result of budgetary pressures, according to a report by HDI Research.

“It’s focused on measuring what we’re doing and continuously trying to improve it every day.”

~ GAYLE SAUNDERS, president of Richland Community College in Illinois, said higher education institutions should think of themselves as businesses and focus serving students as customers, or else they will become less relevant.

“More students will get the degrees they deserve.”

~ WALTER G. BUMPHUS, president of the American Association of Community Colleges, said the National Student Clearinghouse’s Reverse Transfer Project will give universities and colleges unprecedented access to data about transfer students and could result in up to two million eligible students being awarded an associate’s degree.

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