Measuring Postsecondary Operational Efficiency

The Importance of Measuring Operational Efficiency in Higher Education IT

Higher education environments tend to be comprised of a cross-section of society with multiple levels of comfort in adopting and utilizing technology. Many universities have a community of early adopters; those students, faculty members and administrative staff who embrace and seek out change in their technology use. These early adopters are constantly testing the limits of technology, using the latest (and sometimes greatest) tools and applications to help them meet …

The following interview is with Leah Lang, manager of the Core Data Service at EDUCAUSE. At the recent EDUCAUSE conference, Lang presented on methods institutional IT units can use to align themselves with institutional strategic objectives, and further discussed how IT units can measure their success. In this interview, Lang expands on those topics and shares her thoughts on some of the metrics IT leaders can use to measure their operational efficiency …

The following interview is with Donna Desrochers, principal researcher in the education program at the American Institutes for Research and deputy director of the Delta Cost Project. The Delta Cost Project examines the relationships between spending, revenue and outcomes in higher education, and Desrochers has published extensively on the topic. In this interview, Desrochers discusses how efficiency is measured in the postsecondary context, and shares her thoughts on how these …




Percentage of business officers at higher education institutions who say consolidating administrative tasks is crucial to lowering operating expenses, according to Inside Higher Ed.

“I understand that you get upset if your dog soils the carpet, but you don’t go out and shoot your horse for that.”

~ GEORGE A. PRUITT, president of Thomas Edison State College, said the regulatory policies meant to punish for-profit higher education institutions are having negative consequences on the rest of the higher education industry.

“In higher education, the key to containing and reducing costs is improved productivity.”

~ RICHARD VEDDER and ANTHONY HENNEN, director and former administrative director at the Center for College Affordability and Productivity, said colleges and universities need to reconsider the high number of staff they employ to make higher education more affordable.

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